Canceling your AT&T internet service can be a straightforward process if you know the right steps to follow. Whether you’re switching providers, moving to a new location, or simply no longer need the service, this guide will walk you through the necessary steps to cancel your AT&T internet.
Why Cancel Your AT&T Internet?
There are several reasons why you might want to cancel your AT&T internet service:
- Switching to a different provider
- Relocating to an area where AT&T is not available
- Cutting costs on monthly bills
- Dissatisfaction with service quality or customer support
Steps to Cancel Your AT&T Internet Service
Review Your Contract and Account Information
Before you initiate the cancellation process, review your current contract and account details. Check for:
- Contract end date: If you’re in a contract, find out the end date to avoid early termination fees.
- Outstanding balances: Ensure all bills are paid up to date.
- Equipment return policy: Be aware of the process for returning any rented equipment.
Gather Necessary Information
You will need specific information to cancel your service. Have the following ready:
- Account number
- Personal identification (e.g., driver’s license, last four digits of your Social Security number)
- Billing address
- Reason for cancellation
Contact AT&T Customer Service
To cancel your AT&T internet service, you will need to contact their customer service. Here’s how you can reach them:
- Phone: Call AT&T customer service at 800-288-2020. This is the most direct way to speak with a representative.
- Online Chat: Visit the AT&T website and use the live chat feature to connect with a representative.
- In-Person: Visit an AT&T store and speak with a customer service representative.
Request Cancellation
When you contact customer service, inform the representative that you want to cancel your internet service. Be prepared for:
- Retention Offers: The representative may offer discounts or promotions to retain you as a customer. Consider these offers but stand firm if you’ve made up your mind to cancel.
- Confirmation: Ask for a confirmation number or email to verify that your cancellation request has been processed.
Return AT&T Equipment
If you have any AT&T equipment, such as modems or routers, you will need to return it to avoid additional charges. Follow these steps:
- Package the Equipment: Place all equipment in its original packaging or a suitable box.
- Shipping Label: AT&T typically provides a prepaid shipping label. Attach this label to the package.
- Drop Off: Take the package to the nearest UPS store or other designated drop-off location.
Verify Cancellation
After canceling your service and returning any equipment, verify that your account has been closed:
- Final Bill: Check your final bill to ensure there are no unexpected charges.
- Confirmation Email: Look for a confirmation email or letter from AT&T confirming the cancellation.
Alternatives to AT&T Internet
If you’re canceling your AT&T internet service, you might be looking for a new provider. Here are some popular alternatives to consider:
Comcast Xfinity
- Coverage: Nationwide availability.
- Speeds: Offers a range of speeds from basic to gigabit internet.
- Packages: Various bundles with TV and phone services.
Spectrum
- Coverage: Available in many areas across the U.S.
- Speeds: Offers high-speed internet with no data caps.
- Packages: Includes options for TV and phone bundles.
Verizon Fios
- Coverage: Primarily in the Northeast.
- Speeds: Known for its fast fiber-optic internet speeds.
- Packages: Bundles with TV and phone services available.
Google Fiber
- Coverage: Limited availability but expanding.
- Speeds: Offers extremely high speeds up to 2 Gbps.
- Packages: Simple pricing with no data caps.
CenturyLink
- Coverage: Available in many U.S. states.
- Speeds: Offers DSL and fiber-optic options.
- Packages: Standalone internet and bundled packages.
Conclusion
Canceling your AT&T internet service involves a few key steps: reviewing your contract, gathering necessary information, contacting customer service, and returning any rented equipment. By following this guide, you can ensure a smooth cancellation process and avoid any unnecessary charges.
FAQs
1. Will I be charged an early termination fee for canceling my AT&T internet service?
- If you are under a contract and cancel before the end date, you may be subject to an early termination fee. Review your contract terms for details.
2. How do I return AT&T equipment?
- AT&T usually provides a prepaid shipping label. Package the equipment and drop it off at a UPS store or designated location.
3. Can I cancel my AT&T internet service online?
- While you can initiate contact via the AT&T website’s live chat feature, you will likely need to speak with a customer service representative to complete the cancellation.
By following these steps, you can efficiently cancel your AT&T internet service and ensure all necessary actions are completed.
