How to Cancel AT&T Internet

how to cancel att internet
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Canceling your AT&T internet service can be a straightforward process if you know the right steps to follow. Whether you’re switching providers, moving to a new location, or simply no longer need the service, this guide will walk you through the necessary steps to cancel your AT&T internet.

Why Cancel Your AT&T Internet?

There are several reasons why you might want to cancel your AT&T internet service:

  • Switching to a different provider
  • Relocating to an area where AT&T is not available
  • Cutting costs on monthly bills
  • Dissatisfaction with service quality or customer support

Steps to Cancel Your AT&T Internet Service

Review Your Contract and Account Information

Before you initiate the cancellation process, review your current contract and account details. Check for:

  • Contract end date: If you’re in a contract, find out the end date to avoid early termination fees.
  • Outstanding balances: Ensure all bills are paid up to date.
  • Equipment return policy: Be aware of the process for returning any rented equipment.

Gather Necessary Information

You will need specific information to cancel your service. Have the following ready:

  • Account number
  • Personal identification (e.g., driver’s license, last four digits of your Social Security number)
  • Billing address
  • Reason for cancellation

Contact AT&T Customer Service

To cancel your AT&T internet service, you will need to contact their customer service. Here’s how you can reach them:

  • Phone: Call AT&T customer service at 800-288-2020. This is the most direct way to speak with a representative.
  • Online Chat: Visit the AT&T website and use the live chat feature to connect with a representative.
  • In-Person: Visit an AT&T store and speak with a customer service representative.

Request Cancellation

When you contact customer service, inform the representative that you want to cancel your internet service. Be prepared for:

  • Retention Offers: The representative may offer discounts or promotions to retain you as a customer. Consider these offers but stand firm if you’ve made up your mind to cancel.
  • Confirmation: Ask for a confirmation number or email to verify that your cancellation request has been processed.

Return AT&T Equipment

If you have any AT&T equipment, such as modems or routers, you will need to return it to avoid additional charges. Follow these steps:

  • Package the Equipment: Place all equipment in its original packaging or a suitable box.
  • Shipping Label: AT&T typically provides a prepaid shipping label. Attach this label to the package.
  • Drop Off: Take the package to the nearest UPS store or other designated drop-off location.

Verify Cancellation

After canceling your service and returning any equipment, verify that your account has been closed:

  • Final Bill: Check your final bill to ensure there are no unexpected charges.
  • Confirmation Email: Look for a confirmation email or letter from AT&T confirming the cancellation.

Alternatives to AT&T Internet

If you’re canceling your AT&T internet service, you might be looking for a new provider. Here are some popular alternatives to consider:

Comcast Xfinity

  • Coverage: Nationwide availability.
  • Speeds: Offers a range of speeds from basic to gigabit internet.
  • Packages: Various bundles with TV and phone services.


  • Coverage: Available in many areas across the U.S.
  • Speeds: Offers high-speed internet with no data caps.
  • Packages: Includes options for TV and phone bundles.

Verizon Fios

  • Coverage: Primarily in the Northeast.
  • Speeds: Known for its fast fiber-optic internet speeds.
  • Packages: Bundles with TV and phone services available.

Google Fiber

  • Coverage: Limited availability but expanding.
  • Speeds: Offers extremely high speeds up to 2 Gbps.
  • Packages: Simple pricing with no data caps.


  • Coverage: Available in many U.S. states.
  • Speeds: Offers DSL and fiber-optic options.
  • Packages: Standalone internet and bundled packages.


Canceling your AT&T internet service involves a few key steps: reviewing your contract, gathering necessary information, contacting customer service, and returning any rented equipment. By following this guide, you can ensure a smooth cancellation process and avoid any unnecessary charges.


1. Will I be charged an early termination fee for canceling my AT&T internet service?

  • If you are under a contract and cancel before the end date, you may be subject to an early termination fee. Review your contract terms for details.

2. How do I return AT&T equipment?

  • AT&T usually provides a prepaid shipping label. Package the equipment and drop it off at a UPS store or designated location.

3. Can I cancel my AT&T internet service online?

  • While you can initiate contact via the AT&T website’s live chat feature, you will likely need to speak with a customer service representative to complete the cancellation.

By following these steps, you can efficiently cancel your AT&T internet service and ensure all necessary actions are completed.

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